Scale generative AI across your front-office with autonomous and intelligent AI versions of your brand, teams and employees. Go beyond conversations; make decisions, design workflows and execute tasks at scale. Gain a comprehensive measure of your earned media — and connect stories across social and news channels — by using Sprinklr’s proprietary AI engine to monitor and analyze media coverage. Reveal exactly how consumers interact with your brand and act immediately on visual intelligence (including tracking and detecting any misuse of brand logos or likeness) to power more meaningful communication across digital channels.
We’re enhancing Sprout’s proprietary technology with the launch of AI Assist, a suite of capabilities powered by our integration with OpenAI’s GPT model. AI Assist seamlessly integrates into our Publishing, Engagement forex blog for traders and Listening solutions, empowering customers to work with intention and achieve greater impact. There’s been plenty of buzz about the artificial intelligence (AI) revolution, and Sprout has been using AI to help customers work smarter.
- A proven track record of success with the world’s largest enterprises powered by rapid innovation, extensive customizability and seamless integrations with third-party tools and systems.
- We gather research on modern design in the industry to keep us inspired and sharp.
- One of the world’s largest telecom companies reduced social media response time by 70% after automating listening and alerts.
- Reach, engage, and listen to customers across 30+ digital and social channels to maximize engagement and drive revenue.
- It streamlines handling inbound messages across networks, integrations, geographies and languages so service agents can provide better quality service in less time.
- But innovation isn’t just about being the first or having the most features.
Location Insights
Capture reviews for content and monitor ratings for additional consumer insights — then integrate Ratings and Reviews at the point of purchase on your website or mobile app to drive even more conversions. Analyze every conversation instantly to surface the best suggestions, predictions, and warnings agents need to improve productivity — and solve customer issues faster. Access powerful tools that let you automate contact center workflows and processes, making it easier to solve customer conversations during the first contact. The only other “option” listed on the Sprinklr pricing page is to book a demo to learn about the Enterprise plan. Unsurprisingly, there is no price listed for an Enterprise plan, as they are tailored for each customer.
Sprinklr Marketing for a local user, in a global organization.
Increase the ROI of your content with AI-powered integrated insights and reuse; save time by enabling agile marketing with automated workflows; and manage brand risk with enterprise governance. Unlock AI-powered, real-time contact center analytics — and uncover the actionable insights to trigger improvements in proactive customer care and reduce inbound contact volume. The world’s leading digital-first, proactive customer experience solution. In fact, we have one of the best support teams in the industry, according to many user reviews found on G2, TrustRadius, and Capterra. Let’s break down an example of what the cost would look like for a social media team of five people using Agorapulse, when compared to Sprinklr’s pricing plan. Most importantly, they should be able to try the street smart finance » blog archive » trade your way to financial freedom full product, not a slimmed down version.
What is Sprinklr Marketing?
The world’s largest software company used Sprinklr Insights to respond to customers 30% faster while maintaining a 95% AI accuracy. Gain deep insights about your customers, capture feedback on your products and services and manage your online reputation effectively. Using the software to increase customer engagement and grow customer base via social media channels. Empower your customer service teams to deliver consistently delightful experiences across every touchpoint.
Detect threats to brand reputation at very early stages, get notified in real time and route insights and alerts to relevant teams to ensure a swift response. Get real-time industry, customer and competitor insights from millions of data sources. Engaging with customers and responding to comments and inquiries via social media channels. Customized AI models, augmented by generative AI and enriched by five years of annotation, optimization, and feedback built on the back of customer experience data.
This feature allows you to draft your social media content and share it with external users that don’t have access to Agorapulse. These users can view the scheduled content you assign to them, accept or reject it, or even add comments and assign it back to you, the creator. But we’re confident Sprout delivers more value to brands across the globe and our thousands of satisfied enterprise customers are proof. Social media is a channel for customers to express their concerns, ask for help and advocate for their favorite brands. Social’s dynamic role in customer service means consumer expectations are higher than ever.
Sprinklr MarketingFormerly Sprinklr Modern Marketing & Advertising
Once you dig into the Sprinklr advanced plan even further, you’ll begin to notice that the majority of the features included can also be found in Agorapulse for a fraction of the cost. For example, Sprinklr’s interface is reportedly too complicated for many users. Many Sprinklr users express how the product has a steep learning curve for new users and a cluttered interface that is hard to navigate without extensive training. They also expressed concerns about a lack of support, particularly when it comes to product knowledge.
Automate your social media management with industry-leading Sprinklr AI and generate content quicker with the best generative AI capabilities. Increase ROAS against business outcomes and across siloed teams using integrations, AI, and automation that fuel collaboration, unify reporting, and manage brand risk via approval processes, structured roles, and enterprise governance. Hear the real-time voice of your customers and listen to topics of interest across social, digital, and traditional channels — then use AI to enrich that data and surface actionable insights. Shift customers from IVR to cost-effective digital channels like web chat, SMS, email, and WhatsApp — where conversational AI bots create faster and more reliable experiences.
Deliver a positive experience that’s true to your brand — no matter where your customers are digitally. Discover what brings in-store customers back — or drives them away — at everything from individual locations to global regions with real-time feedback that spotlights how customers feel when they meet your brand face-to-face. Make decisions based on proactive, AI-powered research, based on the most complete set of customer experience data.
A unified workspace for front-office teams, providing a true omnichannel customer experience engine with centralized governance across various markets and business units. Orchestrate on-brand global marketing campaigns across social, digital and traditional channels to drive higher marketing ROI. Gain actionable contact center insights, enhance workforce engagement and deliver exceptional CX. Our Live Slide™ technology helps you quickly create slides of live, real-time social and business data and content that are easily accessible for all stakeholders, empowering you to tell your story in a visually compelling Is the pound stronger than the dollar way.
Founded in 2010, Sprout Social is an industry-leading provider of cloud-based social media management software. Businesses of all sizes use Sprout Social, but we thrive in the enterprise space, as illustrated by our historic accolades. Sprout Social has been chosen as a G2 Enterprise Leader every quarter since 2018. Reach, engage, and listen to customers across 30+ digital and social channels to maximize engagement and drive revenue. Get a comprehensive view of your campaign performance across 30+ digital channels, including social, web, email, and more.
You can trial our complete product for 30 days, not just a scaled-down version of the software (which is what Sprinklr offers). And we’re so confident in the value you’ll see in the first 30 days, you won’t need 90 days to feel confident moving forward with Sprout. Sprout Social is named the best social media platform for enterprises by G2.
We’ll draw from G2, the world’s largest software marketplace for customer reviews, to break down the attributes that mean the most to your brand; like innovation, return on investment and customer care. G2 connects over 80 million people in the industry so they can make better software decisions, fueled by the authenticity of peer reviews. Wells Fargo ensures a consistent voice and seamless customer experience across all social channels with Sprinklr’s unified social suite. Sprinklr Social’s advanced plan is only a good option if you don’t think you’ll need any technical support. Which seems like a pretty unlikely scenario, as some G2 user reviews flat out state that the platform is difficult to learn and requires a lot of setup on the backend for it to work properly.